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Need help?

Use any of the contact methods below to send your inquiry immediately to our support staff.

More clearly described issues are usually resolved faster.

Submit an issue or request a new feature using GitHub or Gitee​

To submit an issue or feature request, please visit the following URLs on demand:

GitHub

Gitee

If you have questions about some of the color names, or Emoji names, please submit a question to colornames-i18n and your suggestions will be accepted immediately, and you can even translate the colors or Emoji names yourself! Translate these colors or Emoji names and see them in the next MagicToy release.

Send an email​

GitHub and Gitee are public (which also means that someone else may have already encountered your current issue and gotten an answer), so if you don't want your issue to be public, you can choose to send an email to our support staff.

If you are experiencing a usage issue that requires certain steps and conditions for the issue to occur, please attach that context to the email, including but not limited to:

  1. the name of the feature

  2. Program version

    You can view the version of MagicToy by clicking on the MagicToy icon in the status bar and selecting About.

  3. your usage environment

    This includes the version of macOS you are using, your mac model, whether it is a Retina screen, and the processor (intel or apple siliccon).

    You can click  - About this machine in the top left corner of your desktop and take a screenshot to attach to the email.

  4. A text description of your procedure, screenshots or video recording would be great!

An email template​

Title: request for help: macToys' xx function behaves abnormally on macbook pro 2024
Body text:

1. Function name
On-Screen Buttons

2. program version
1.0.0(2379)

3. My running environment
I am using a MacBook Pro 16” with Apple M3 Pro chip and Liquid retina screen.

My operating system version is Sequioa 15.0.1.

4. Problems I encountered

When I use xx, it xx, I tried xx methods and still can't fix it.

3-4 screenshots describing it, or a link to your recording.

Email our human support

How long will it take for you to receive a reply​

Our working hours are 10:00-17:30 (GMT+8), you will not hear from us outside of these hours.

We will respond within two working days of receiving the feedback.